Comments on: Mobipocket fix supposedly to come Friday—but damage to DRM’s rep will linger on http://www.teleread.org/2007/08/23/latest-on-mobi-fix-said-to-come-friday/ News & views on e-books, libraries, publishing and related topics Sun, 21 Mar 2010 16:06:05 -0500 http://wordpress.org/?v=2.9.2 hourly 1 By: Hebert http://www.teleread.org/2007/08/23/latest-on-mobi-fix-said-to-come-friday/comment-page-1/#comment-505340 Hebert Fri, 24 Aug 2007 20:12:32 +0000 http://www.teleread.org/blog/?p=7005#comment-505340 News for those who are about to access the Mobipocket account: 1) As you try to log in with your usual username and password, you will be directed to a page with the following message: Greetings from Mobipocket.com. On 8/24/07, Mobipocket reset your password, so you will need to choose a new password to log on to the site. Please click the "forgot your password?" link below to reset your Mobipocket.com password. Then: Thanks. We've sent an email message with the following subject line: "Mobipocket.com Password Assistance". When you click the link contained in the message, you'll be taken to a page where you can create your new password. 2) You will receive an email describing exactly what the message above tells. When setting a new password, you can actually use the same previous one if you'd like (that's what I did). Fortunately, all my previous purchases are still there at My Bookshelf, and this should not be a problem for anyone of you, I hope. News for those who are about to access the Mobipocket account:

1) As you try to log in with your usual username and password, you will be directed to a page with the following message:

Greetings from Mobipocket.com.
On 8/24/07, Mobipocket reset your password, so you will need to choose a new password to log on to the site. Please click the “forgot your password?” link below to reset your Mobipocket.com password.

Then:

Thanks.
We’ve sent an email message with the following subject line: “Mobipocket.com Password Assistance”. When you click the link contained in the message, you’ll be taken to a page where you can create your new password.

2) You will receive an email describing exactly what the message above tells. When setting a new password, you can actually use the same previous one if you’d like (that’s what I did).

Fortunately, all my previous purchases are still there at My Bookshelf, and this should not be a problem for anyone of you, I hope.

]]> By: Hebert http://www.teleread.org/2007/08/23/latest-on-mobi-fix-said-to-come-friday/comment-page-1/#comment-505327 Hebert Fri, 24 Aug 2007 19:51:52 +0000 http://www.teleread.org/blog/?p=7005#comment-505327 As it seems, Mobipocket is back at work. 3:50 PM Eastern Time. No apology note included. Too late, I suppose. As it seems, Mobipocket is back at work. 3:50 PM Eastern Time. No apology note included.

Too late, I suppose.

]]> By: Bill Monks http://www.teleread.org/2007/08/23/latest-on-mobi-fix-said-to-come-friday/comment-page-1/#comment-505153 Bill Monks Fri, 24 Aug 2007 15:20:16 +0000 http://www.teleread.org/blog/?p=7005#comment-505153 Charles Stross is blogging about the Mobipockets fiasco at: http://www.antipope.org/charlie/blog-static/2007/08/why_drm_sucks_redux.html Charles Stross is blogging about the Mobipockets fiasco at:

http://www.antipope.org/charlie/blog-static/2007/08/why_drm_sucks_redux.html

]]> By: Hebert http://www.teleread.org/2007/08/23/latest-on-mobi-fix-said-to-come-friday/comment-page-1/#comment-505044 Hebert Fri, 24 Aug 2007 12:01:39 +0000 http://www.teleread.org/blog/?p=7005#comment-505044 What's going on with Mobipocket is not an occasional problem anymore, but a sign of pure and simple technical and managerial incompetence and disregard to its customers. I always enjoyed buying e-books and reading sample pages on their eBook Store and fortunately I never needed their Customer Service for anything (which seems to be, in fact, inexistent). Their system worked fine and seemed to be quite reliable, but I am seriously about to change my mind about them. A company that maintains its web store for maintenance for more than a week and keep telling customers the same message can only be made up of a bunch of idiots. Sorry. Due to this, I did my first e-book purchase in the Microsoft Reader format this week and will keep doing so until I have a good explanation from Mobipocket directly from their website, not through third parties. What’s going on with Mobipocket is not an occasional problem anymore, but a sign of pure and simple technical and managerial incompetence and disregard to its customers.

I always enjoyed buying e-books and reading sample pages on their eBook Store and fortunately I never needed their Customer Service for anything (which seems to be, in fact, inexistent). Their system worked fine and seemed to be quite reliable, but I am seriously about to change my mind about them.

A company that maintains its web store for maintenance for more than a week and keep telling customers the same message can only be made up of a bunch of idiots. Sorry.

Due to this, I did my first e-book purchase in the Microsoft Reader format this week and will keep doing so until I have a good explanation from Mobipocket directly from their website, not through third parties.

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