Comments on: How’s your Cybook screen? Help out other e-bookers and take our poll—whether you’ve had good luck or bad http://www.teleread.org/2008/07/21/hows-your-cybook-screen-help-out-other-e-bookers-and-take-our-poll-whether-youve-had-good-luck-or-bad/ News & views on e-books, libraries, publishing and related topics Sat, 21 Nov 2009 20:01:59 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: James Graham http://www.teleread.org/2008/07/21/hows-your-cybook-screen-help-out-other-e-bookers-and-take-our-poll-whether-youve-had-good-luck-or-bad/comment-page-1/#comment-1146238 James Graham Sat, 03 Oct 2009 18:43:55 +0000 http://www.teleread.org/blog/2008/07/21/hows-your-cybook-screen-help-out-other-e-bookers-and-take-our-poll-whether-youve-had-good-luck-or-bad/#comment-1146238 I had a Cybook for 14 months, handled it very carefully, but the screen has fractured for no apparent reason. However, the build quality was appalling for the price, the screws at the corner constantly backed out and no doubt caused flexing that weakened the screen. Eventually, I had to superglue the corners of the case (after 9 months) to stop the thing falling to pieces. In my opinion, it is a badly designed heap of junk and I have replaced it with a HanLin V3, whcih is build much more solidly. I had a Cybook for 14 months, handled it very carefully, but the screen has fractured for no apparent reason.

However, the build quality was appalling for the price, the screws at the corner constantly backed out and no doubt caused flexing that weakened the screen.

Eventually, I had to superglue the corners of the case (after 9 months) to stop the thing falling to pieces.

In my opinion, it is a badly designed heap of junk and I have replaced it with a HanLin V3, whcih is build much more solidly.

]]> By: Sue http://www.teleread.org/2008/07/21/hows-your-cybook-screen-help-out-other-e-bookers-and-take-our-poll-whether-youve-had-good-luck-or-bad/comment-page-1/#comment-1121813 Sue Tue, 11 Aug 2009 12:31:45 +0000 http://www.teleread.org/blog/2008/07/21/hows-your-cybook-screen-help-out-other-e-bookers-and-take-our-poll-whether-youve-had-good-luck-or-bad/#comment-1121813 Hi everybody, Mine was about a month old, the screen is ok for now...finger crossed. But the battery cover is very fragile. Just this evening I took it out of my bag and realised it had snapped around the screw area, i don't know how i broke it, it was in a protective pouch. Hi everybody,
Mine was about a month old, the screen is ok for now…finger crossed. But the battery cover is very fragile. Just this evening I took it out of my bag and realised it had snapped around the screw area, i don’t know how i broke it, it was in a protective pouch.

]]> By: PGAC http://www.teleread.org/2008/07/21/hows-your-cybook-screen-help-out-other-e-bookers-and-take-our-poll-whether-youve-had-good-luck-or-bad/comment-page-1/#comment-1116422 PGAC Tue, 04 Aug 2009 20:58:22 +0000 http://www.teleread.org/blog/2008/07/21/hows-your-cybook-screen-help-out-other-e-bookers-and-take-our-poll-whether-youve-had-good-luck-or-bad/#comment-1116422 I wish I had read this before I bought the Cybook. My screen failed 2 week after I bought it. Like Enesto, the glass is not cracked, the bottom third of the screen has lines and stuff. Sounds like these things a very fragile. They are not marketed that way. Mine was in a cover. I wish I had read this before I bought the Cybook. My screen failed 2 week after I bought it. Like Enesto, the glass is not cracked, the bottom third of the screen has lines and stuff. Sounds like these things a very fragile. They are not marketed that way. Mine was in a cover.

]]> By: Dis http://www.teleread.org/2008/07/21/hows-your-cybook-screen-help-out-other-e-bookers-and-take-our-poll-whether-youve-had-good-luck-or-bad/comment-page-1/#comment-1113201 Dis Wed, 29 Jul 2009 15:03:44 +0000 http://www.teleread.org/blog/2008/07/21/hows-your-cybook-screen-help-out-other-e-bookers-and-take-our-poll-whether-youve-had-good-luck-or-bad/#comment-1113201 Maybe its time to switch. As much as I hate the kindle, they're fixing broken screens for free: http://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/ Maybe its time to switch. As much as I hate the kindle, they’re fixing broken screens for free:
http://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/

]]> By: Daniela http://www.teleread.org/2008/07/21/hows-your-cybook-screen-help-out-other-e-bookers-and-take-our-poll-whether-youve-had-good-luck-or-bad/comment-page-1/#comment-1112639 Daniela Tue, 28 Jul 2009 14:05:41 +0000 http://www.teleread.org/blog/2008/07/21/hows-your-cybook-screen-help-out-other-e-bookers-and-take-our-poll-whether-youve-had-good-luck-or-bad/#comment-1112639 Hello everybody, I bought my Cybook on the first of May and used it for less than a month and the screen broke down. I had to pay 135.00 to Cybook to have it repaired......no comment...no more Cybook for me.... Hello everybody,
I bought my Cybook on the first of May and used it for less than a month and the screen broke down.
I had to pay 135.00 to Cybook to have it repaired……no comment…no more Cybook for me….

]]> By: Ernesto http://www.teleread.org/2008/07/21/hows-your-cybook-screen-help-out-other-e-bookers-and-take-our-poll-whether-youve-had-good-luck-or-bad/comment-page-1/#comment-1097583 Ernesto Thu, 09 Jul 2009 06:49:11 +0000 http://www.teleread.org/blog/2008/07/21/hows-your-cybook-screen-help-out-other-e-bookers-and-take-our-poll-whether-youve-had-good-luck-or-bad/#comment-1097583 Mt Cyobok screen appeared "broken" this morning without any apparent reason. The lower 1/3 of the screen is blank. The curious thing is that the glass itself is NOT broken. The line across the screen is beneath the glass, the glass cover itself is perfectly smooth. Anyone, Any clues ? I just contacted bookeen and waiting for a reply Mt Cyobok screen appeared “broken” this morning without any apparent reason. The lower 1/3 of the screen is blank. The curious thing is that the glass itself is NOT broken. The line across the screen is beneath the glass, the glass cover itself is perfectly smooth.

Anyone, Any clues ?
I just contacted bookeen and waiting for a reply

]]> By: Michel http://www.teleread.org/2008/07/21/hows-your-cybook-screen-help-out-other-e-bookers-and-take-our-poll-whether-youve-had-good-luck-or-bad/comment-page-1/#comment-1055977 Michel Tue, 12 May 2009 09:31:42 +0000 http://www.teleread.org/blog/2008/07/21/hows-your-cybook-screen-help-out-other-e-bookers-and-take-our-poll-whether-youve-had-good-luck-or-bad/#comment-1055977 I have received an answer from support stating that broken parts are not covered by the warranty and that I can have it repaired for 120 euros + shipping to France. I am very disappointed. To anyone looking for a reader: Be aware the Cybook screen is extremely fragile and repair is costly. I have received an answer from support stating that broken parts are not covered by the warranty and that I can have it repaired for 120 euros + shipping to France.
I am very disappointed.
To anyone looking for a reader: Be aware the Cybook screen is extremely fragile and repair is costly.

]]> By: Michel http://www.teleread.org/2008/07/21/hows-your-cybook-screen-help-out-other-e-bookers-and-take-our-poll-whether-youve-had-good-luck-or-bad/comment-page-1/#comment-1055576 Michel Mon, 11 May 2009 16:33:16 +0000 http://www.teleread.org/blog/2008/07/21/hows-your-cybook-screen-help-out-other-e-bookers-and-take-our-poll-whether-youve-had-good-luck-or-bad/#comment-1055576 Since last Saturday I have the broken screen as well, after 6 months of usage. I read daily and I am very careful with the machine. I never dropped it or anything like that and it is always in its cover. I'm keeping my fingers crossed on how the support is going to react, I really love the machine but I'm not spending 100+ euros on a 6 month old machine that I'm sure broke by itself. For that kind of money I can buy more (paperback) books then I can read ;-) Since last Saturday I have the broken screen as well, after 6 months of usage. I read daily and I am very careful with the machine. I never dropped it or anything like that and it is always in its cover.
I’m keeping my fingers crossed on how the support is going to react, I really love the machine but I’m not spending 100+ euros on a 6 month old machine that I’m sure broke by itself. For that kind of money I can buy more (paperback) books then I can read ;-)

]]> By: Misha http://www.teleread.org/2008/07/21/hows-your-cybook-screen-help-out-other-e-bookers-and-take-our-poll-whether-youve-had-good-luck-or-bad/comment-page-1/#comment-999395 Misha Thu, 08 Jan 2009 22:21:58 +0000 http://www.teleread.org/blog/2008/07/21/hows-your-cybook-screen-help-out-other-e-bookers-and-take-our-poll-whether-youve-had-good-luck-or-bad/#comment-999395 This is ridiculous. I've treated my Cybook more gently than my baby and I started getting those "lines" a few days ago. Now almost half the screen is washed out. I'm contacting Bookeen today, but from what I'm reading it seems like it's time to look at competitors. NOTHING this fragile should be kept outside of a protective glass case in a safe room or something! This is ridiculous. I’ve treated my Cybook more gently than my baby and I started getting those “lines” a few days ago. Now almost half the screen is washed out. I’m contacting Bookeen today, but from what I’m reading it seems like it’s time to look at competitors. NOTHING this fragile should be kept outside of a protective glass case in a safe room or something!

]]> By: Hans http://www.teleread.org/2008/07/21/hows-your-cybook-screen-help-out-other-e-bookers-and-take-our-poll-whether-youve-had-good-luck-or-bad/comment-page-1/#comment-971204 Hans Thu, 27 Nov 2008 16:45:39 +0000 http://www.teleread.org/blog/2008/07/21/hows-your-cybook-screen-help-out-other-e-bookers-and-take-our-poll-whether-youve-had-good-luck-or-bad/#comment-971204 I have exactly the same problem as Zed! Happened the 26th of November when I turned it on. I also have a cover. Just emailed Bookeen... I have exactly the same problem as Zed! Happened the 26th of November when I turned it on. I also have a cover. Just emailed Bookeen…

]]> By: Zed http://www.teleread.org/2008/07/21/hows-your-cybook-screen-help-out-other-e-bookers-and-take-our-poll-whether-youve-had-good-luck-or-bad/comment-page-1/#comment-928206 Zed Mon, 13 Oct 2008 13:17:37 +0000 http://www.teleread.org/blog/2008/07/21/hows-your-cybook-screen-help-out-other-e-bookers-and-take-our-poll-whether-youve-had-good-luck-or-bad/#comment-928206 My cybook screen just broke yesterday after 6 months use: black and white vertical and horizontal lines. I continuously hold it in its cover (bought for cybook) and treated with care. So I can't find any obvious reason why it happened. Just contacted with bBokeen and waiting for reply. My cybook screen just broke yesterday after 6 months use:
black and white vertical and horizontal lines.
I continuously hold it in its cover (bought for cybook) and treated with care. So I can’t find any obvious reason why it happened.
Just contacted with bBokeen and waiting for reply.

]]> By: Pam http://www.teleread.org/2008/07/21/hows-your-cybook-screen-help-out-other-e-bookers-and-take-our-poll-whether-youve-had-good-luck-or-bad/comment-page-1/#comment-890071 Pam Mon, 01 Sep 2008 14:23:48 +0000 http://www.teleread.org/blog/2008/07/21/hows-your-cybook-screen-help-out-other-e-bookers-and-take-our-poll-whether-youve-had-good-luck-or-bad/#comment-890071 My Cybook screen fractured yesterday afternoon and it did so for no reason I can see. It wasn't dropped, it was in its case, it had been fine that morning. The crack is in the upper left corner and all it had been doing was recharging before I picked it up again. It might have been something I did earlier but reviewing my actions I can't be sure. I'm wondering if I may actually have flexed the case at some point and started the fracture. Early iPod Nanos in pockets weren't just scratched they were cracked. Apple made some fast changes and people learned to be a little more careful with them. I think the Cybook case may need to be sturdier then it is now. It flexes, slightly, but that glass substrate doesn't. My Cybook screen fractured yesterday afternoon and it did so for no reason I can see.
It wasn’t dropped, it was in its case, it had been fine that morning.

The crack is in the upper left corner and all it had been doing was recharging before I picked it up again.

It might have been something I did earlier but reviewing my actions I can’t be sure.
I’m wondering if I may actually have flexed the case at some point and started the fracture.

Early iPod Nanos in pockets weren’t just scratched they were cracked. Apple made some fast changes and people learned to be a little more careful with them.
I think the Cybook case may need to be sturdier then it is now. It flexes, slightly, but that glass substrate doesn’t.

]]> By: Pam http://www.teleread.org/2008/07/21/hows-your-cybook-screen-help-out-other-e-bookers-and-take-our-poll-whether-youve-had-good-luck-or-bad/comment-page-1/#comment-890057 Pam Mon, 01 Sep 2008 14:09:45 +0000 http://www.teleread.org/blog/2008/07/21/hows-your-cybook-screen-help-out-other-e-bookers-and-take-our-poll-whether-youve-had-good-luck-or-bad/#comment-890057 No I was talking about iPod Nano's being destroyed, not scratched, until Apple did some more work. However in this instance it's my turn to "eat crow". My Cybook screen fractured yesterday afternoon and it did so for no reason I can see. It wasn't dropped, it was in its case, it had been fine that morning. The crack is in the upper left corner and all it had been doing was recharging before I picked it up again. Making allowances for the fact that it's almost out of warranty and that it has been used as a sample that would mean that something dinged the screen months ago and has only shown up now but I find that difficult to believe. No I was talking about iPod Nano’s being destroyed, not scratched, until Apple did some more work.

However in this instance it’s my turn to “eat crow”.
My Cybook screen fractured yesterday afternoon and it did so for no reason I can see.
It wasn’t dropped, it was in its case, it had been fine that morning.

The crack is in the upper left corner and all it had been doing was recharging before I picked it up again.

Making allowances for the fact that it’s almost out of warranty and that it has been used as a sample that would mean that something dinged the screen months ago and has only shown up now but I find that difficult to believe.

]]> By: Dis http://www.teleread.org/2008/07/21/hows-your-cybook-screen-help-out-other-e-bookers-and-take-our-poll-whether-youve-had-good-luck-or-bad/comment-page-1/#comment-889693 Dis Mon, 01 Sep 2008 03:39:22 +0000 http://www.teleread.org/blog/2008/07/21/hows-your-cybook-screen-help-out-other-e-bookers-and-take-our-poll-whether-youve-had-good-luck-or-bad/#comment-889693 I've just (moments ago) had the second screen failure on my cybook. Both times inside the protective case, both times with little or (first time) absolutely no impact/crushing/etc. Its a joke - I've never had -anything- so fragile. The comment about ipods is misleading - a $200 ipod getting scratched is not the same as a $500 ebook reader made out of thin glass and flexible plastic. There's no internal frame, there's no support and their answer is "oh well, too bad, pay us again." Now that the software runs on other (stronger, cheaper) units, I'm definitely done with boookeen. I’ve just (moments ago) had the second screen failure on my cybook. Both times inside the protective case, both times with little or (first time) absolutely no impact/crushing/etc. Its a joke – I’ve never had -anything- so fragile.

The comment about ipods is misleading – a $200 ipod getting scratched is not the same as a $500 ebook reader made out of thin glass and flexible plastic. There’s no internal frame, there’s no support and their answer is “oh well, too bad, pay us again.”

Now that the software runs on other (stronger, cheaper) units, I’m definitely done with boookeen.

]]> By: Stephan Buchholz http://www.teleread.org/2008/07/21/hows-your-cybook-screen-help-out-other-e-bookers-and-take-our-poll-whether-youve-had-good-luck-or-bad/comment-page-1/#comment-861240 Stephan Buchholz Sun, 27 Jul 2008 00:29:41 +0000 http://www.teleread.org/blog/2008/07/21/hows-your-cybook-screen-help-out-other-e-bookers-and-take-our-poll-whether-youve-had-good-luck-or-bad/#comment-861240 My Cybook did fail while sitting on my nightstand, and no it didn't fall on the floor. the repair would have cost as much as a new unit, approx 180 us dollars plus shipping both ways. Sorry Pam but glass can and does break for no freakin reason at times. My Cybook did fail while sitting on my nightstand, and no it didn’t fall on the floor.

the repair would have cost as much as a new unit, approx 180 us dollars plus shipping both ways.

Sorry Pam but glass can and does break for no freakin reason at times.

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